A quality safe is a lifetime investment and it might be worth replacing the lock if it is getting hard to use or you want the simplicity of a keypad to unlock it. Or maybe you are concerned about the durability of electronic safe locks and want to replace it with a mechanical safe lock. There are arguments for both.
In commercial settings the electronic safe lock is indispensable. I service and replace safe locks for large corporations requiring cloud access and multiple users with audit trails but your use case may be lower, requiring auditing for ten users or less without cloud connectivity. Maybe you want a safe with a different password to unlock an inner door in a drop safe. There are solutions available.
Maybe somebody tried to take the lock apart to change the battery and ripped the wires out and can’t get the lock back together? Tip: electronic safe locks are not meant to be taken apart. There are no end user serviceable parts inside such a lock. The battery will usually be in the keypad or sometimes a battery enclosure inside the safe. If the lock did get damaged through DIY attempts the manufacturer may be able to send a replacement, or I may stock it.
Some safes are not a lifetime investment and don’t easily accomodate aftermarket safe locks. They may be adapted to work with a replacement safe lock although if the safe originally cost less than $150 new it may not be worth investing money into.